Pricing, shipping and warranty of limited series
Upcoming Cuicui pieces made in Europe will ship from France.Shipping terms to follow.
Rudimenterre packaging
Materials
Packaging is an important part of our work. We take the same care in packing our pottery as we do in making it.
In keeping with the material, we use natural, plastic-free materials wherever possible. Each piece is carefully secured so it cannot move in its box.
Rather than buying new packing material, we invested in a machine that turns recycled cardboard into protective cushioning. We also offer this service in our shop; contact us to learn more.
We place coconut-fibre pads between each vessel and its lid. They protect the pottery and can later be used as mulch for potted plants. Some pieces are tied together when their shape allows, to keep them secure in transit.
Shipping packaging
Orders are carefully packed in two nested boxes. The product box is itself protected by a second, double-wall cardboard box, with cushioning between them.
Limited series shipped from Canada
As described above, all our pottery is carefully packed in natural materials. Shipping charges include packaging, handling and postage. Postage always includes tracking and insurance up to the value of the shipment.
Any customs or import duties are the buyer’s responsibility, depending on their country.
Canada
Delivery is handled by Canada Post. Shipping is free on orders over $350. For orders below $350, shipping is calculated according to weight, destination and speed. We email your tracking number once the order has been processed. Taxes are calculated automatically at checkout based on your region.
France
Flat shipping rate: €100
for items available in mainland France
includes packaging, handling and insured transport with tracking via Canada Post
Payable at checkout and automatically added to your cart.
Taxes are calculated automatically at checkout.
French taxes French taxes are payable when the parcel is delivered and collected by the carrier.
Cuicui is exempt from customs duties under the CETA free-trade agreement between Canada and France. The parcel invoice includes the information customs need to apply this exemption (HS tariff code and country of origin).
For other countries, please contact us
Returns
If your order arrives damaged, please email us within 48 hours of delivery with photos of the item and packaging: info@rudimenterre.com.
At your preference, we will replace or refund the order. For damage unrelated to shipping, please see the warranty conditions.
Rudimenterre warranty
Warranty
To avoid any misunderstanding, please read the following conditions before returning a product:
New pottery
If you have a concern about the type or quantity of products received, contact us by email within 48 hours of delivery and attach a photo of the goods. Please feel free to call us; we will work with you to find a solution.
Used pottery
Pottery with a manufacturing defect will be exchanged. Please email us with a description of the problem and supporting photos. This warranty excludes normal wear, failure to follow the use and care instructions supplied with the pottery, and variations in appearance or finish inherent to handmade production.
Whether new or used, pottery returned with our approval must be clean and dry, include an explanatory note and proof of purchase, and be packed carefully, preferably in its original packaging. Returns must be sent postage paid; collect shipments will be refused. If the issue is our responsibility or a product defect, we will reimburse shipping.
For breakage that occurs outside shipping: ceramic can break and cannot be guaranteed against breakage. We cannot accept responsibility for breakage or accidents.
The Rudimenterre catalogue is not contractual. Rudimenterre reserves the right to change its pottery range and technical specifications.
Upcoming Cuicui pieces made in Europe will ship from France.
Shipping terms to follow.