Terms of Service

ORDER PROCESSING

Orders are processed within 2 to 4 business days of receiving your payment. Please keep in mind that making ceramics takes time and involves several stages, including shaping, drying and firing. Production time varies depending on the size and complexity of the piece, which must also fit into our production schedule.

Average production time is 6 to 8 weeks. We will provide a more precise timeframe when your order is registered. We will notify you by email when your order is ready for pickup at our studio shop or for shipping.

SHIPPING

Orders are carefully packed in two nested cardboard boxes. We use no plastic. We recycle cardboard using a cardboard cushioning machine to create the protective packing material for our shipping boxes.

Shipping charges include packaging, handling and postage. Any customs duties and import taxes are the buyer’s responsibility.

Canada

Orders within Canada are shipped via UPS or Canada Post, always with a tracking number. Shipping charges are calculated by weight. We will email you the tracking number once your order has been processed.

United States

Orders to the United States are shipped via UPS with a tracking number. Shipping charges are calculated by weight. We will email you the tracking number once your order has been processed.

International

Orders outside Canada and the United States are shipped via UPS Worldwide with a tracking number. Please contact us for destinations other than France, the United Kingdom or Germany. Shipping charges are calculated by weight.

International shipments are subject to duties and taxes.

RETURNS

If your order arrives damaged, please contact us by email at info@rudimenterre.com within 48 hours of receiving it, including photos of the damaged item and its packaging. Depending on your preference, your order will be replaced or refunded. For issues other than damage sustained during shipping, please refer to the warranties below.

WARRANTIES

Before returning a product, please read the following conditions carefully to avoid any misunderstandings.

New pottery

If you believe you have received the wrong products or quantities, please contact us by email within 48 hours of receiving your package. You are also welcome to contact us by telephone. We will work with you to find a satisfactory solution.

Used pottery

Pottery with a manufacturing defect will be exchanged. Please contact us by email with an explanation of the problem and supporting photos. This warranty excludes normal wear and tear, failure to follow the use and care instructions provided with the pottery, and variations in appearance and finish inherent to handmade production.

Whether new or used, pottery returned with our prior approval must be clean and dry, accompanied by a letter explaining the issue and the purchase invoice, and carefully packed, preferably in its original packaging. Return shipping must be prepaid. Any shipment sent with postage due will be refused. If the return is due to an error on Rudimenterre’s part or a product defect, your shipping costs will be reimbursed.

Breakage occurring outside shipping

Ceramic is a breakable material, and breakage is not covered by the warranty. We cannot accept responsibility for accidental damage or breakage.

The Rudimenterre catalogue is for information purposes only and does not form part of a contract. Rudimenterre reserves the right to change its pottery range and the technical specifications of its products.