Pricing, Delivery, and Warranties for Limited Editions
Rudimenterre Packaging
The Materials
Packaging is an important complementary part of our work, and one that concerns us greatly. We take the same care in packaging our pottery as we do in making it.
In keeping with our connection to the earth, we use only natural, plastic-free materials as much as possible.
Pottery must be perfectly braced and must not move inside the box. So, rather than buying a ton of material specifically manufactured for this function, we chose to invest in a cardboard shredder. This way, we recycle any cardboard into the perfect packing material, without cluttering the planet further.
To encourage cardboard recycling, we offer this shredding service in-store; please contact us for more information.
To further secure the fit between a vessel and its lid, we insert a coconut fiber disc between them which, in addition to perfectly bracing the pottery, can serve as mulch for your potted plants! In addition to providing perfect soil drainage, it appears that this fiber also provides nutritional benefits to the soil.
Finally, we tie up certain products, when the format allows, to further immobilize them during transport.
Shipping Packaging
Shipped orders are meticulously packed in 2 nesting boxes. The product box is itself packed in a second double-walled box. We insert shredded cardboard between the 2 boxes to keep everything stable.
Shipping Limited Series (From Canada)
As previously mentioned, all our pottery is packed with the greatest care in natural materials. Shipping costs include packaging, handling, and postage fees. Postage fees always include a tracking number and insurance up to the value of the shipment.
Any customs and import taxes are the responsibility of the buyer depending on their country.
Canada
Delivery is provided by Canada Post. Shipping is free for all orders over $350. For orders under $350, shipping costs are calculated based on weight, destination, and speed. We will send you the tracking number via email as soon as the order has been processed. Taxes are calculated automatically at the time of purchase based on the region.
France
- Shipping flat rate: €100 for items available in Metropolitan France.
- Includes packaging, handling, and transport fees with insurance and tracking number via Canada Post.
- Payable at the time of ordering; it is automatically added to your cart during purchase.
French Taxes
French taxes are to be paid upon receipt of the package, collected directly by the delivery courier.
Cuicuis are exempt from customs duties under the CETA France/Canada free trade agreements. The information necessary to benefit from this exemption is indicated on the invoice attached to the package, intended for customs services (HS tariff code and country of origin).
Other countries: contact us.
Returns
In case of breakage during delivery, please contact us by email within 48 hours of receiving the merchandise with photos of the object and the package at: info@rudimenterre.com.
Depending on your preference, the order will be replaced or refunded. Aside from breakage caused during transport, please refer to the warranties below.
Rudimenterre Warranties
Before returning a product to us and to avoid any misunderstanding, please read the following conditions:
New Pottery
In the event of a dispute regarding the nature or quantity of the products received, you must contact us by email within 48 hours of receiving the package with a photo of the received merchandise attached. Do not hesitate to contact us by phone. We will surely find a solution to satisfy you.
Used Pottery
Pottery showing a manufacturing defect will be exchanged. You must contact us by email to explain the problem with supporting photos.
Obviously excluded from this warranty is normal wear and tear, failure to follow the usage and care instructions provided with the pottery, as well as variations in appearance and finish inherent to artisanal production.
Return Conditions
Whether new or used, pottery returned after our approval must mandatorily:
- Be clean and dry.
- Be accompanied by an explanatory letter and the purchase invoice.
- Be packed carefully, if possible in its original packaging, with postage paid. (Any shipment sent postage due will be refused).
If it is an error attributable to Rudimenterre or a product defect, the shipping costs will be refunded to you.
In case of breakage occurring outside of shipping
Ceramic is a material that breaks and cannot be guaranteed. We cannot take responsibility for breakage or an accident.
The Rudimenterre catalog is not contractual. Rudimenterre reserves the right to modify the range of listed pottery and its technical specifications.
THE NEXT BATCH OF CUICUIS MADE IN FRANCE WILL BE SHIPPED FROM FRANCE; CONDITIONS TO FOLLOW.